Who is Lou and Moo ?
From childhood nicknames to a grown-up dream —
Lou (Livi Lou) and Moo (Maddie Moo), better known now as Liv and Mads, we’re the best friends behind the brand.
Built from the bond we share, the brand is rooted in friendship, self-expression, and confidence.
Every piece we design is a little love note to each other — and to you.
Lou and Moo isn’t just about jewellery. It’s about creating a space where you feel seen, supported, and stylish. A community where confidence is worn daily.
We’re so happy you’re here.
Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Our shipping is a flat rate of $10
CARE GUIDE
Avoid contact with chemicals or cosmetic products.
Do not apply cleaning products as this may damage the pieces.
Our pieces are tarnish resistant, however we suggest not to wear your jewellery in water, saunas or steam rooms to sustain the quality of your piece.
Liv & Mads xx